Error Message when Supporting Posts

[Captain24]

It’s not working for me and I’m doing it from my phone. @rav3n 

[tyme]

Thanks @Shaz51 , I'll feed that back.

[tyme]

LOL @ENKELI , I had to laugh when I read your comment about the support button being like a cheap bra - no support at all..

[TAB]

taken just now @rav3n 

[Blackcloud]

@tyme @rav3n it’s not working on me on all the devices I’m using that I own 

[avant-garde]

@tyme @rav3n 

It has returned

[rav3n]

ahh i see it's still popping up heaps, thanks for letting us know! @TAB @Blackcloud @avant-garde @Captain24 

[Shaz51]

looks like it has returned @rav3n , @tyme , @avant-garde , @Blackcloud , @TAB 

[Blackcloud]

I just tried to support your post now and it still won’t let me 

@rav3n 

[rav3n]

hey all! just sending through how to clear data/cache/cookies and all that - we're finding that clearing it helps with using the support buttons again. 

for apple users:

there's more information here: Clear the history, cache and cookies from Safari on your iPhone, iPad or iPod touch – Apple Support ...

for android users: 

(the app would be whatever you're using to access SANE - e.g. google chrome, internet explorer, Microsoft edge, etc) 

here's how to clear data/cookies on chrome: Delete, allow and manage cookies in Chrome - Android - Google Chrome Help - there's an explanation for android, computer and iphone/ipad users.

after you clear cache and cookies, makes sure you close all SANE tabs and start again - it may ask you to login again (it did for me) and hopefully the support button issue should be all good!

if you have any further questions or need help figuring out how to clear data and cookies, let us know and we'll help you out! if you've done this and there's still issues - please post a screenshot (with the timestamp if possible) of the error, so we can pass it onto the team. APPRECIATE YOU ALL 💗

@Blackcloud @Shaz51 @TAB @ENKELI @Bunniekins @Captain24 @Cuddlebear @MissinTooth + everyone else!